Built Around the Customer Journey

Location
London, Ontario

Building Type
Moving & Storage Facility

Industry
Commercial / Self Storage

From vehicle rentals to self-storage, every aspect of this facility was planned to create a seamless experience for customers while supporting the daily operations of one of North America's most recognized brands.

For many customers, a move begins at a U-Haul location. Whether picking up a rental truck, accessing a storage unit, or purchasing moving supplies, the experience should feel simple, organized, and efficient.

This new London facility was planned to support those everyday interactions while accommodating the behind-the-scenes operations that keep a busy U-Haul location running smoothly. Customer parking, vehicle circulation, storage access, and service areas all needed to work together to reduce congestion and create a logical flow from arrival to departure.

Every decision was made with the understanding that the building wasn't simply supporting a business—it was supporting thousands of individual moves.

cmb solution

The success of a facility like this depends on how people and vehicles move through it. CMB worked through the building's layout to support U-Haul's operational model, coordinating structural requirements with customer access points, rental operations, storage areas, and service functions. Large framed openings, organized service zones, and efficient circulation routes were incorporated into the design to simplify vehicle movement while maintaining convenient access for customers throughout the site.

Rather than adapting U-Haul's operations to fit the building, the building was planned to complement the way the business serves its customers every day.

results

The completed facility creates a straightforward experience for both customers and staff. Rental vehicles, storage units, retail services, and support areas work together within a layout that feels intuitive from the moment customers arrive.

By focusing on operational flow instead of simply adding square footage, the project delivers a facility that reflects the efficiency and reliability customers have come to expect from the U-Haul brand while providing a strong foundation for continued service within the London community.